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WGU Information Technology Management QGC1 Sample Questions:

1. Which IT ethics policy discloses some or all of the ways an organization gathers, uses, discloses, and manages customer or client data?

A) Information privacy
B) Email privacy
C) Acceptable use
D) Social media

2. Which role does IT compliance play in protecting an organization?

A) It supports regular audits and secure system updates.
B) It sets flexible privacy rules and allows independent oversight.
C) It shifts responsibility for data issues to IT contractors.
D) It helps prevent legal penalties and reputational harm.

3. Which operational customer relationship management (CRM) technology maintains customer data and identifies prospective customers for future sales?

A) Contact management
B) Campaign management
C) Cross-selling
D) Call scripting

4. Which three primary elements of information infrastructure support ongoing operations? Choose 3 answers.

A) Backup and recovery plans
B) Authentication plans
C) Business continuity plans
D) Disaster recovery plans
E) Augmentation plans

5. Which process supports effective online transaction processing (OLTP) systems?

A) Batch file transfers
B) Real-time data processing
C) Strategic budgetary planning
D) Manual data entry

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