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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What standard is the Network Operations OSS functions based on?

A) ITU-T.
B) ITIL.
C) ISO.
D) TAM/SID.

2. How would you ensure the GNOC has 24x7 management support?

A) Ensure that the Team Leader knows all the managers who can support in case of escalation. Ensure in any case you can manage 24x7 all the management tasks assigned to you and ensure your availability.
B) Assign tasks and define process's Owners. Provide the Team Leaders with the right management contact names who might provide support in case needed. Delegate all the responsibility to them when you are present at the NOC.
C) Have Process Owners and/or Team Leaders take on escalation management roles and delegate some of your responsibilities to them to test their capability.
D) Organize the shift by taking into account the experience of the Team Leaders and engineers. Ensure you have constant communication with the Team Leader in case it is necessary for you to manage the team.

3. According to the 'Service Level Framework' of the Operations Model, which of these descriptions MOST accurately describes the key components of a Service Level Agreement?

A) SLA define the list of services that are part of the agreement. That list includes: technology services, delivery conditions and time schedules.
B) A formal agreement between different service entities and the receiver of the service. It defines incentives, penalties and legal clauses.
C) SLA is an service supplier internal agreement between different service delivery entities. It defines the Quality of Service, priorities and responsibilities and performance metrics.
D) A formal negotiated agreement (contract) between the supplier of a service and the receiver of the service. It defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.

4. Why is it important to record changes in scope, schedule or cost?

A) To maintain the profitability of the business case for NSN.
B) To ensure NSN is able to fulfill its contractual obligations satisfactorily over the contract life cycle.
C) To ensure that change management can approve the changes.
D) To ensure customer satisfaction.

5. What is the tool used by NSN to collect and communicate Demand Planning (forecast) and financial Latest Estimates (LE)?

A) SAP P20.
B) MxPDM.
C) Cost Baseline.
D) NELLE.

Solutions: