OmniStudio-Consultant Dumps 2021 - New Salesforce OmniStudio-Consultant Exam Questions
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NEW QUESTION 36
A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
* Service category
* Number of hours
* Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Multi-select
- B. Formula
- C. Input Block
- D. Step
- E. Edit Block
Answer: B,D,E
NEW QUESTION 37
A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.
How should the consultant design the FlexCard to meet this requirement?
- A. Create two states, one for mobile devices and another for non-mobile devices
- B. Enable the Responsive feature on the Product Name and Model field elements
- C. Create two FlexCards, one for mobile devices and another for non-mobile devices
- D. Enable the Mobile-First feature in FlexCard settings
Answer: B
NEW QUESTION 38
A business has a requirement to display cases in a console for service agents. Cases can have a variety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?
- A. Flyouts
- B. Styling
- C. Conditional View
- D. State
Answer: C
NEW QUESTION 39
A business wants to create an OmniScript that allows call center agents to schedule field service appointment customers. The process needs to retrieve available appointment dates from an external system via a REST A[ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmatic should display with rich text and images.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers
- A. Text Area
- B. Select
- C. HTTP Action
- D. Text Block
- E. Multi-select
Answer: B,C,D
NEW QUESTION 40
An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.
Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2 answers
- A. Policies including type, issue date, amount
- B. Terms and Conditions for each policy
- C. Customer name, title, phone, email
- D. Guided troubleshooting process
Answer: A,C
NEW QUESTION 41
An Insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiple copies of the rating or pricing tables.
What is an advantage of calculation procedures that the consultant should highlight in this scenario?
- A. Allows AI integration to calculate next best offer using policy attributes
- B. Allows aggregate functions
- C. Allows multiple versions that will execute based on when the request is made
- D. Allows text concatenation using algebraic operators
Answer: D
NEW QUESTION 42
A company has an existing OmniScript that agents use to create new billing accounts. It currently has three st to capture required information:
* Step 1: account name and legal number
* Step 2: billing cycle and monthly due date
* Step 3: email and telephone number
After each step, a DataRaptor is used to update the account information in Salesforce.
Following best practices, which two improvements can the consultant recommend for this OmniScript?
Choose 2 answers
- A. Configure the save for later property
- B. Combine the three steps into one step
- C. Create a reusable OmniScript for this process
- D. Use a single DataRaptor to save the information
Answer: B,D
NEW QUESTION 43
A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?
- A. Duplicate the existing OmniScript and deploy the new script on the website.
- B. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
- C. Deploy the existing OmniScript to the Community portal using OmniOut.
- D. Embed the existing OmniScript as a reusable component within a new Community OmniScript.
Answer: D
NEW QUESTION 44
Agents for an insurance company need to know the current and past weather conditions when creating claims customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents h access to the information. The FlexCard needs to provide fields extracted from a weather API and account field from Salesforce.
According to best practice, what data source should be used?
- A. REST
- B. Streaming API
- C. DataRaptor Extract
- D. Integration Procedure
Answer: D
NEW QUESTION 45
A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers
- A. States
- B. Custom Style
- C. OmniStudio Action
- D. Flyout
Answer: A,C
NEW QUESTION 46
When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverage on their current plan.
Which OmniStudio tool could a consultant recommend to get the discounted rate?
- A. Calculation Matrices
- B. OmniStudio Action
- C. DataRaptor Transform
- D. DataRaptor Turbo
Answer: A
NEW QUESTION 47
A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?
- A. Navigate
- B. Event
- C. URL
- D. Redirect
Answer: A
NEW QUESTION 48
A business has the following requirements:
* To display cases for an account
* The user should see all of the cases on the canvas
* The user should be able to create a new case from the canvas
The consultant decides to use states to enable this functionality.
Which type of state should the consultant recommend to allow users to create a new case from the canvas?
- A. Active Card State
- B. Blank Card State
- C. Edit Mode State
- D. New Card State
Answer: A
NEW QUESTION 49
In an Integration Procedure, what group element will control whether an individual action executes?
- A. Try-Catch Block
- B. Conditional Block
- C. Loop Block
- D. Cache Block
Answer: B
NEW QUESTION 50
How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?
- A. Configure a Resume Step
- B. Use an Integration Procedure
- C. Configure the Save property
- D. Use a DataRaptor Post Action
Answer: C
NEW QUESTION 51
A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
* Allow the user to select one or more energy products from a list
* Get current energy usage data from an external system via an API
* Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. HTTP Action
- B. Multi-select Input
- C. Radio Input
- D. Post to Object Action
- E. DataRaptor Post Action
Answer: A,B,E
NEW QUESTION 52
A company needs to generate invoices when contracts reach an approved status. Users should initiate the invoice generation process from the contract page, but the option should not appear until the contract reaches the approved status. After the invoice is generated, it should be sent to the customer for signature.
What three tools should be used in the solution the consultant recommends to meet these requirements?
Choose 3 answers
- A. OmniScript
- B. Interaction Launcher
- C. OmniStudio Action
- D. DataRaptor
- E. FlexCards
Answer: A,D,E
NEW QUESTION 53
What business problem does DataRaptor solve?
- A. It allows developers to create complex API queries declaratively.
- B. It guides humans through a complex business process.
- C. lt removes the need to code data mappings for data transformations.
- D. It combines multiple steps and processes into a single server call.
Answer: C
NEW QUESTION 54
Which OmniStudio tool can be used to invoke scheduled jobs?
- A. DataRaptor Load
- B. Calculation Procedure
- C. DataRaptor Extract
- D. Integration Procedure
Answer: D
NEW QUESTION 55
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend7 Choose 2 answers
- A. Datatable
- B. Response Action
- C. Remote Action
- D. Edit Block
Answer: B,D
NEW QUESTION 56
What is the purpose of Step elements in OmniScript?
- A. Organizes the script into one or more pages
- B. Groups elements that extract data
- C. Allows the user to input data
- D. Enables the use of repeatable blocks
Answer: A
NEW QUESTION 57
what can a DataRaptor Extract do?
- A. Extract data from a spreadsheet
- B. Create data in multiple related objects
- C. Load data from external sources
- D. Retrieve data from multiple related objects
Answer: D
NEW QUESTION 58
An auto insurance company has different rates for each state in the country. The company needs to manage the rates separately, but the formula to calculate the premiums is the same. All the input and output are the same; only the values in the rating tables differ.
Which OmniStudio tool should the consultant recommend to meet this requirement?
- A. DataRaptor Transform with an interface Map
- B. Grouped Calculation Matrix
- C. Class-based Calculation Procedure
- D. Aggregation Steps in a Calculation Procedure
Answer: B
NEW QUESTION 59
Which of the following is a key difference between Integration Procedures and DataRaptors?
- A. Integration Procedures can retrieve data from multiple related objects.
- B. DataRaptors can access data from external sources.
- C. DataRaptors can invoke multiple actions in a single server call.
- D. Integration Procedures can access data from external sources.
Answer: D
NEW QUESTION 60
Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?
- A. DataRaptor Load
- B. Calculation Procedure
- C. FlexCards
- D. Integration Procedure
Answer: D
NEW QUESTION 61
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