Regular Free Updates FSL-201 Dumps Real Exam Questions Test Engine Jan 06, 2024
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NEW QUESTION # 70
Which three objects are associated to the Work Type? Choose 3 answers
- A. Resources
- B. Articles
- C. Skill Requirements
- D. Service Appointments
- E. Products Required
Answer: C,D,E
Explanation:
These three objects are associated to the work type, as they define the skills, products, and service appointments that are related to the type of work performed. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5
NEW QUESTION # 71
An enterprise architect has requested the Salesforce Integration architect to review the following (see diagram & description) and provide recommendations after carefully considering all constraints of the enterprise systems and Salesforce platform limits.
* About 3,000 phone sales agents use a Salesforce Lightning UI concurrently to check eligibility of a customer for a qualifying offer.
* There are multiple eligibility systems that provides this service and are hosted externally. However, their current response times could take up to 90 seconds to process and return (there are discussions to reduce the response times in future, but no commitments are made).
* These eligibility systems can be accessed through APIs orchestrated via ESB (MuleSoft).
* All requests from Salesforce will have to traverse through customer's API Gateway layer and the API Gateway imposes a constraint of timing out requests after 9 seconds.
Which three recommendations should be made?
Choose 3 answers
- A. Recommend synchronous Apex call-outs from Lightning UI to External Systems via Mule and implement polling on API gateway timeout.
- B. Implement a 'Check Update' button that passes a requestID received from ESB (user action needed).
- C. Use Continuation callouts to make the eligibility check request from Salesforce from Lightning UI at page load.
- D. When responses are received by Mule, create a Platform Event in Salesforce via Remote-Call-In and use the empAPI in the lightning UI to serve 3,000 concurrent users.
- E. ESB (Mule) with cache/state management to return a requestID (or) response if available from external system.
Answer: B,C,E
NEW QUESTION # 72
Northern Trail Outfitters has several business units (BU) and each BU uses specific data extensions, like Product Information.
How should they configure these data sources7
- A. A Share data extensions from the top-level BU.
- B. Create a local copy of the product data in each BU.
- C. Use the File Transfer Activity to import data into each BU.
- D. Give users the Administrator Role so they can see all of the data.
Answer: A
NEW QUESTION # 73
Northern Trail Outfitters is planning to create a native employee facing mobile app with the look and feel of Salesforce's Lighting Experience. The mobile ap needs to integrate with their Salesforce org.
Which Salesforce API should be used to implement this integration?
- A. User Interface API
- B. REST API
- C. Connect REST API
- D. Streaming API
Answer: A
NEW QUESTION # 74
A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?
- A. Create a new Service Appointment with a different Crew.
- B. Use the Crew Management tool to add Service Resources to the Crew.
- C. Edit the Service Appointment and add a new Service Resource.
- D. Update the Service Crew on the Service Appointment's Work Type.
Answer: B
NEW QUESTION # 75
A customer imports data from an external system into Salesforce using Bulk API. These jobs have batch sizes of 2000 and are run in parallel mode. The batc fails frequently with the error "Max CPU time exceeded". A smaller batch size will fix this error.
Which two options should be considered when using a smaller batch size?
Choose 2 answers
- A. Smaller batch size can trigger "Too many concurrent batches" error.
- B. Smaller batch size may increase time required to execute bulk jobs.
- C. Smaller batch size may exceed the concurrent API request limits.
- D. Smaller batch size may cause record-locking errors.
Answer: B,D
NEW QUESTION # 76
Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?
- A. Create a Resource and give them 24-hour availability for the next three weeks.
- B. Create a Capacity-based Resource and give them Capacity for the next three weeks.
- C. Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.
- D. Create a Capacity-based Resource and delete that Resource after three weeks.
Answer: B
NEW QUESTION # 77
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative?
Choose 2 answers
- A. Emergency Policy
- B. High Intensity
- C. Customer First
- D. Soft Boundaries
Answer: C,D
NEW QUESTION # 78
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers
- A. Global optimization doesn't reschedule appointments that have rule violations.
- B. The optimizer uses a scheduling policy different from what is used on the dispatch console.
- C. There are no service resources available with the required skill levels.
- D. The territory of the resources was not included in the global optimization request.
Answer: A,C
Explanation:
Global optimization is a process that reschedules all service appointments within a specified time frame based on predefined criteria such as travel time or priority[82]. Global optimization doesn't reschedule appointments that have rule violations because it assumes that those appointments are manually scheduled by dispatchers for valid reasons[83]. There are no service resources available with the required skill levels because updating the skills required on the most common work types has increased the complexity of jobs and reduced the pool of qualified resources[84]. The optimizer uses a scheduling policy different from what is used on the dispatch console would not explain why the jobs are still scheduled to resources that lack the appropriate skill level. Scheduling policies are records that define the optimization criteria for scheduling service appointments such as minimizing travel time or maximizing resource utilization[85]. The territory of the resources was not included in the global optimization request would not explain why the jobs are still scheduled to resources that lack the appropriate skill level. Global optimization requests are records that specify which service territories and time frames should be optimized[86]. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_faq.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_skills_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_requests_overview.htm&type=5
NEW QUESTION # 79
Northern Trail Outfitters is interested in a solution to automate a process. They currently pull data into a spreadsheet to import into a data extension for sending. The data warehouse can be configured to place a dally on an SFTP.
Which three questions are relevant to determining a solution?
Choose 3 answers
- A. Does the data extension have a data relationship?
- B. Will the file have more than 5,000 rows?
- C. Does someone need to be notified if an error happens on import9
- D. Is the data file a delta or a historical file?
- E. Will the data file be placed on the SFTP at the same time daily?
Answer: C,D,E
NEW QUESTION # 80
An architect recommended using Apex code to make callouts to an external system to process insurance quote.
What should the integration architect consider to make sure this is the right option for the integration?
- A. The limit on long-running requests (total execution time).
- B. The maximum number of parallel Apex callouts in a single continuation.
- C. The limit of pending operations in the same transaction.
- D. The maximum callouts in a single Apex transaction.
Answer: C
NEW QUESTION # 81
universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console Which two filtering options should manager use to find the appropriate work order?
Choose 2 answers
- A. The dispatcher console appointment list and filter the list to show only desired service Appointment
- B. The dispatcher work order polygons and filters the list to show only desired service appointment
- C. The prevention maintenance Gantt and filter the list to show only desired work orders
- D. The dispatcher console MAO and filter the list to show only desired service appointment
Answer: A,D
NEW QUESTION # 82
Universal container want technician using the field service lightning mobile app to indicate when service appointment is at risk What should be a consultant recommended to meet the requirements?
- A. Update the in-jeopardy field on the service appointment
- B. Post the service appointment chatter feed
- C. Change the status field on the service appointment
- D. Adjust the scheduled end field on the service appointment
Answer: B
NEW QUESTION # 83
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.
- A. Scheduling
- B. Knowledge Base
- C. Adjust Scheduling Policy
- D. Dispatching
- E. Customer Entitlements
Answer: B,C,D
NEW QUESTION # 84
Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?
- A. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
- B. Create customer-specific Price Books and add all products as Price Book Entries.
- C. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
- D. Utilize a custom Global Price Book and add all products as Price Book Entries.
Answer: A
Explanation:
This option allows applying different prices for the same product based on the customer agreement, and avoids duplicating products that have standard prices. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_price_books.htm&type=5
NEW QUESTION # 85
universal containers has customers who have previously negotiated pricing on some products.
Which price book structure should a consultant recommend when considering the implications of pricing on work orders?
- A. customer specific price books and add only price negotiated products as price Create book entries
- B. Create customer specific price books and add all products as price book entries
- C. Utilize a custom global price book and add all products as price book entries
- D. Utilize a custom global price book and add price negotiated products as price book entries
Answer: B
NEW QUESTION # 86
To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse?
Choose ? answers
- A. Return Order
- B. Product Transfer
- C. Work Order
- D. Product Receipt
Answer: A,D
NEW QUESTION # 87
Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing
the standard Salesforce Field Service Data Model?
- A. Create Custom Object records, each with its own child Service Appointment.
- B. Create multiple Service Appointments, each with its own child task records.
- C. Create multiple Service Appointments, each with its own child Work Order Line Item.
- D. Create Work Order Line Items, each with its own child Service Appointment.
Answer: D
Explanation:
This option allows tracking individual tasks completed as work order line items, including parts consumed and pricing details, and scheduling one or multiple tasks to different technicians as needed using service appointments. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
NEW QUESTION # 88
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