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HP HP2-K41 Exam Syllabus Topics:

SectionObjectives
Customer Business Needs Analysis- Identifying customer requirements
  • 1. Capacity, performance, and availability requirements
    • 2. Business challenges and workloads
      • 3. Scalability and data protection needs
        HP Enterprise Storage Solutions and Services- Solution positioning
        • 1. Features and business value of storage solutions
          • 2. Support and professional services offerings
            • 3. Associated software and management tools
              HP Enterprise Storage Portfolio- Enterprise storage product families
              • 1. Primary storage solutions
                • 2. Backup and archive solutions
                  • 3. Storage networking technologies
                    Competitive Differentiation- Competitive positioning
                    • 1. Value proposition and ROI discussion
                      • 2. Key differentiators of HP storage solutions
                        Sales Opportunity Development- Sales process
                        • 1. Solution recommendation and proposal
                          • 2. Qualifying opportunities
                            • 3. Cross-selling and services attachment

                              HP Selling HP Enterprise Storage Solutions and Services Sample Questions:

                              Which statement correctly explains the recommended strategy for selling HP Technology Services?

                              • A. Recommend the appropriate services at point of sale so the customer can take full advantage of the HP solution.
                              • B. Approach the customer when a product warranty expires so the customer does not lose service coverage.
                              • C. Suggest a service when the customer calls to ask you for help in implementing the solution or troubleshooting a problem.
                              • D. Offer a service only if the customer's IT department lacks the expertise to design, implement, or manage a solution.
                              Reveal Solution  Discussion  0

                              Correct Answer: B  🗳️

                              What should you always attach to an HP StoreEver solution sale?

                              • A. HP StoreOnce
                              • B. HP StoreEasy
                              • C. HP StoreVirtual
                              • D. HP Tape Media
                              Reveal Solution  Discussion  0

                              Correct Answer: A  🗳️

                              What is the benefit to the customer when buying HP StoreFabric products from HP as opposed to directly from the vendor or a competitor?

                              • A. improved performance specification
                              • B. HP support for FICON
                              • C. lower CAPEX expenditure
                              • D. HP Ecosystem testing and certification
                              Reveal Solution  Discussion  0

                              Correct Answer: B  🗳️

                              Other than identifying the customer's business goals, what else must you identify during an
                              initial customer meeting?

                              • A. benchmarks
                              • B. notes
                              • C. reports
                              • D. metrics
                              Reveal Solution  Discussion  0

                              Correct Answer: B  🗳️

                              What is a result of implementing Software Defined Storage (SDS)?

                              • A. lower latency
                              • B. improved IT agility
                              • C. automated backups
                              • D. elimination of restore
                              Reveal Solution  Discussion  0

                              Correct Answer: A  🗳️

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